Vatpan UK Post-Sales Support Policy
At Vatpan UK, our commitment to our customers doesn’t end with the purchase. We provide comprehensive post-sales support to ensure that your experience with our products is seamless, from assembly and installation to any questions or concerns you may have after your purchase. This Post-Sales Support Policy outlines the support options available to you once your purchase is complete.
1. Purpose of This Policy
The purpose of this Post-Sales Support Policy is to inform you about the support services we offer after the sale. Whether you need help assembling your server racks, installing your cabinets, or require assistance with any issues that may arise, we are here to help. Our aim is to ensure that you are fully satisfied with your purchase and that our products meet your needs in the long term.
2. Support Options
We offer a range of support services to assist you after your purchase:
a) Product Assembly and Installation Support:
We understand that some products, such as server racks and cabinets, may require assembly or installation. To help you get the most out of your purchase, we offer the following support options:
● User Manuals & Instructions:
Every product purchased from Vatpan UK comes with a detailed user manual that provides step-by-step assembly and installation instructions. These manuals are designed to make the setup process as simple as possible, with clear guidance on how to assemble and configure your product.
● Assembly and Installation Videos:
For additional guidance, we provide instructional videos on our website and YouTube channel. These videos offer visual, easy-to-follow instructions for assembling and installing our server racks and cabinets. You can access these videos at any time to assist you in the installation process.
● Professional Assembly Assistance (Upon Request):
If you need help with assembly or installation, we can connect you with a local professional service provider (for an additional fee). This service is particularly useful for large or complex installations. Please contact us for more information.
b) Customer Service Support:
If you require assistance or have any questions regarding your purchase, our dedicated customer service team is here to help.
● Email Support:
For general inquiries or assistance, you can reach our customer service team at info@vatpan.co.uk. We will respond to your queries within 1-2 business days and provide the necessary support.
● Phone Support:
If you prefer to speak with someone directly, you can call our support line at 0745 656 2727. Our customer service team is available from 9:00 AM to 5:00 PM, Monday to Friday to assist you with any post-sales inquiries.
● Live Chat Support:
For immediate assistance, we also offer live chat support on our website during business hours. You can get quick answers to your questions and receive real-time assistance.
3. Malfunction Reporting and Support Requests
We understand that sometimes products can develop issues or faults after use. If you experience any problems with your Vatpan UK products, we are here to help you resolve them as quickly as possible.
a) Reporting Malfunctions:
If your product is malfunctioning or not operating as expected, please contact us immediately. We offer support for any faults or defects that may arise within the warranty period.
To report a malfunction, please follow these steps:
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Contact Us:
Email us at info@vatpan.co.uk or call 0745 656 2727 to describe the issue you are experiencing.
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Provide Details:
Include relevant information such as your order number, product model, a description of the malfunction, and any photos or videos that may help us assess the issue.
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Return or Replacement Process:
If the malfunction is covered under warranty, we will guide you through the return or replacement process. In some cases, we may ask you to return the product for inspection, and we will provide you with a free return shipping label if required.
b) Warranty Claims:
● Warranty Period:
Our products come with a 12-month warranty from the date of purchase. This covers any defects in materials or workmanship. If your product develops a fault within this period, we will either repair or replace it at no extra charge.
● Warranty Exclusions:
The warranty does not cover damage caused by misuse, accidents, or improper installation. If the product is damaged due to factors outside of normal use (such as physical damage or wear and tear), it may not be covered under the warranty.
4. Customer Feedback and Continuous Improvement
At Vatpan UK, we value customer feedback and use it to improve our products and services. After receiving post-sales support, we encourage you to share your experience with us. Your feedback helps us understand what we’re doing well and where we can improve.
You can provide feedback by:
● Completing the post-sales survey sent to your email after your order is processed.
● Leaving a review on our website or product pages.
● Contacting us directly with any suggestions or comments at info@vatpan.co.uk.
5. Contact Information for Post-Sales Inquiries
If you need any assistance, or if you have questions or concerns about your purchase, please do not hesitate to contact us. We are always here to support you:
● Email: info@vatpan.co.uk
● Phone: 0745 656 2727
● Live Chat: Available on our website during business hours
● Address: 1 The Parks, Stoke on Trent, ST4 6AA, UK
Our customer service team is dedicated to ensuring that all post-sales inquiries are handled quickly and professionally. We’re committed to resolving any issues that may arise with your purchase.
6. Updates to This Policy
We may update this Post-Sales Support Policy from time to time to reflect changes in our practices or services. Any changes will be posted on this page, and the updated version will take effect immediately. We recommend that you review this policy periodically to stay informed about the latest support options.
At Vatpan UK, we believe that providing exceptional customer support is a vital part of our service. Our dedicated team is here to assist you with any assembly, installation, or product-related issues you may encounter. From assembly instructions and videos to full product support, we are committed to ensuring your products meet your expectations and are always ready for use.